𝒋𝒊𝒗𝒒𝒆𝒙𝒐™ and jivqexo.com are owned and operated by Baoding Ruomubang Network Technology Co., Ltd.

By accessing jivqexo.com, creating an account, or placing an order, you agree to these Terms and the store policies applicable to your use or transaction. If you do not agree, please do not use the website or submit an order.

To make a purchase, you must be at least 18 years old or have reached the legal age required to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

If customer account functionality is available and you create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

Please notify us promptly if you believe your account has been accessed or used without authorization.

We make reasonable efforts to present product descriptions, photographs, dimensions, weight, materials, pricing, and availability accurately. 𝒋𝒊𝒗𝒒𝒆𝒙𝒐™ focuses on contemporary office supplies, including writing essentials, desk organization, and workspace accessories.

Colors may appear different because of photography, lighting, screen settings, or display calibration. Measurements and weights may also be subject to reasonable variation.

Minor differences in finish, texture, color tone, dimensions, or weight within the product description are not necessarily defects. Where a product listing indicates that an image is representative, the item received may not be visually identical in every detail.

Submitting an order constitutes an offer to purchase the items included in that order. An order confirmation acknowledges that the request was received but does not necessarily mean the order has been finally accepted.

We may decline, limit, or cancel an order for reasons including payment or identity verification concerns, suspected fraud or abusive activity, unavailable inventory, an obvious or material pricing or product-information error, legal or shipping restrictions, or an inability to fulfill or deliver the order.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Product prices and the applicable checkout currency are shown on the website or at checkout. Before payment is submitted, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts, and the final order total.

By submitting payment details, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction. Additional information is available on our Payment & Security page.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, processing may require up to 5 business days.

For standard shipping to supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates. Applicable shipping options and charges are displayed at checkout.

Full details are available in our Shipping Policy.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the applicable return requirements.

After an approved return has been received, inspected, and approved, we will initiate an eligible refund to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit.

No restocking fee is charged for an approved return. Treatment of return-shipping and original-shipping charges depends on the reason for the return. Full details are available in our Return & Refund Policy.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number and relevant photographs or videos showing the product, issue, packaging, and shipping label where appropriate. After a problem attributable to us has been reviewed and confirmed, we will provide an appropriate solution at no additional cost caused by that error.

Change or cancellation requests should be submitted as soon as possible after an order is placed. We will make reasonable efforts to assist before fulfillment begins.

A change or cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, availability, usage limits, or other conditions presented with the applicable offer.

Unless otherwise stated, promotions cannot be redeemed for cash and may not be combined with other offers. Discounts should be applied before checkout is completed.

Please use each office supply item according to its product description and any instructions or safety information supplied with it.

Check the relevant product page for materials, dimensions, intended use, and any item-specific handling guidance before placing an order.

Customers interested in unusually large orders, wholesale purchasing, or commercial resale should contact us before ordering so availability and applicable terms can be confirmed.

Purchasing products for resale does not authorize any person or business to represent itself as an official 𝒋𝒊𝒗𝒒𝒆𝒙𝒐™ distributor, agent, partner, or authorized retailer without our prior written permission.

The 𝒋𝒊𝒗𝒒𝒆𝒙𝒐™ name, branding, website design, graphics, photographs, product presentation, text, and other original store content are owned by or licensed to the store operator and protected to the extent provided by applicable law.

You may use the website for personal shopping and other lawful, noncommercial purposes. Store content may not be copied, republished, modified, distributed, or commercially exploited without permission, except where applicable law permits such use.

If the website allows you to submit a review, photograph, comment, or other content, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe another person’s rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display it for operating, promoting, and improving the store, subject to applicable law and our Privacy Policy.

We may decline or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, contains sensitive personal information, or is unrelated to the relevant product or service.

You may not use the website to:

• Commit fraud or engage in unlawful activity.
• Submit false information or unauthorized payment information.
• Interfere with website security, operation, or availability.
• Introduce malicious code or attempt unauthorized access.
• Collect information about other users without authorization.
• Infringe intellectual property, privacy, or other legal rights.
• Misrepresent your identity or relationship with 𝒋𝒊𝒗𝒒𝒆𝒙𝒐™.

We may restrict access, cancel affected orders, or take other reasonable action when prohibited activity is identified.

Our store uses Shopify and may rely on third-party payment, shipping, analytics, communication, and other service providers.

The website may contain links to third-party websites or services. Their products, services, content, availability, and data practices may be governed by their own terms and policies.

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation restrictions, labor disruptions, government actions, infrastructure failures, emergencies, or similar events.

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate solution under the circumstances.

To the extent permitted by applicable law, the website and store services are provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, a transaction, or product use.

Nothing in these Terms excludes or restricts consumer rights, remedies, warranties, or liabilities that applicable law does not permit to be excluded or restricted.

These Terms and purchases made through the store are subject to applicable law, including mandatory consumer-protection rights that apply based on the transaction or customer’s location.

If a dispute arises, we encourage you to contact customer support first so both parties can attempt to resolve the matter in good faith. Nothing in this section prevents either party from using rights or remedies available under applicable law.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not necessarily waive the right to enforce that or another provision later.

We may revise these Terms when our services, business practices, technology, store policies, or applicable requirements change. The current version will be posted on jivqexo.com with an updated revision date.

Unless applicable law requires otherwise, the version in effect when an order is submitted applies to that transaction.