How can we help?
Have a question about our contemporary office supplies, an existing order, shipping, tracking, payment, a return, or a refund? Contact the ๐๐๐๐๐๐๐โข customer-support team and we will be happy to assist you.
For product and order questions.
Customer-support line.
We aim to respond to inquiries within 24 hours.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If an office supply item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- A photograph of the shipping label and exterior packaging.
After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for that error.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once a return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
When Will We Reply?
We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Customer service is available 8:00 AM โ 10:00 PM Daily.
Still have a question?
Tell us what you need help with. For an existing purchase, include your order number and checkout email so we can review it.
service@jivqexo.com ย ยทย +86 400 876 3030