𝒋𝒊𝒗𝒒𝒆𝒙𝒐™ is owned and operated by Baoding Ruomubang Network Technology Co., Ltd.

We offer contemporary office supplies, including writing essentials, desk organization, and workspace accessories. Please refer to individual product pages for current items and specifications.

We aim to present each item accurately. Slight differences in color, finish, or texture may occur because of lighting, photography, screen settings, and production variation. Check the product page for item-specific details.

We consider everyday usefulness, shape, color, and the small details that help office essentials feel at home in a personal workspace.

Minor variations within the product description are not necessarily defects. If an item arrives damaged or differs materially from what you ordered, contact customer support with your order number and photographs.

We look at how an item works on a real desk: its practical purpose, proportions, materials, and visual character. The goal is to make everyday office tasks feel a little more considered.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.

Estimated carrier transit time for supported U.S. destinations is generally 10–15 business days after dispatch. Processing time is separate from transit time.

Available shipping methods and applicable shipping charges are calculated and displayed at checkout before payment is completed.

Once your order has been dispatched and tracking becomes available, tracking information will normally be sent to the email address provided at checkout.

Depending on inventory availability, product location, and destination, orders may be fulfilled by designated fulfillment partners. The shipment origin may differ from our registered business address.

Contact service@jivqexo.com with your order number. We will review the shipment information and contact the relevant service provider where appropriate.

Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier. If the package still cannot be located, contact us with your order number so we can review the delivery information.

Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed once processing or fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy.

Email service@jivqexo.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Please do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return address and instructions.

Customers are generally responsible for return shipping on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return has been received and inspected, an eligible refund is normally issued to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.

Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.